Asynchronous direct-to-consumer telehealth
Although most rapid access appointments happen virtually in real time, direct-to-consumer care can also share important information before and after the on-demand visit at different times, or asynchronously.
Tip: Be aware of potential fraud or identity theft. Often a patient can confirm their identity by logging into your telehealth platform with a verified account. At the start of each visit you can also verify a patient’s government ID and confirm their name, address, and device location, if possible.
Benefits for health care providers
Asynchronous direct-to-patient telehealth can help streamline patient workflows.
- Time savings: Online forms streamline patient intake and follow up processes, storing data for later use. Standardized intake questions and follow up procedures also make care more consistent for each patient, no matter the provider. Online forms help collect the same data points for each patient, storing them all in the same place.
- Automation: Rather than trying to reach patients over the phone, schedule messages and forms to be sent based on appointment time or patient actions to ensure patients get customized, timely messages focusing on next steps.
More information on asynchronous telehealth:
- Store-and-Forward (asynchronous) — from the National Policy Center - Center for Connected Health Policy