What do I need to use telehealth?
For most telehealth visits, you need internet and a device like a smartphone, computer, or tablet.
What do I need to connect to my telehealth appointment?
For most telehealth visits, you need a device that has video and sound. This could be a computer, smartphone, or tablet.
Learn what you need and how to prepare for a telehealth visit by watching this video.
What if I don’t have a device that allows video?
If you do not have a computer, tablet, or smartphone, ask your health care provider if you can have a phone call for your telehealth visit.
What should I do if I don’t have internet access?
About 1 in 5 homes do not have a good connection to the internet. If you do not have access to the internet:
- Ask your health care provider if you can talk on the phone for your telehealth visit. This may not work for every health care problem, so it is important to ask if it is okay for your visit.
- Go somewhere with free internet like a library or another place in the community. Make sure any place where you go to do a telehealth visit is in a private spot. Also make sure your health care provider uses a safe and private way to talk to you online.
- Look into programs that can help you get access to the internet. Some programs can even lower your internet costs. Lifeline helps people with lower income pay for internet and devices.
Learn about Federal internet programs by watching this video.
More information:
Ensuring your health information is private (video) — Health Resources and Services Administration
Telehealth privacy tips for patients (PDF) — Health Resources and Services Administration
What if I'm having trouble using telehealth? — Health Resources and Services Administration